Figo | Pet Insurance Review

I've been very happy with Figo. In the beginning, it went a little slow, but I received constant emails apologizing for the delay. Now, it's super fast and the claims filed which were covered were paid right away. I like anything that is up to speed with currently technology so I'm happy and so is my buddy Roman.

Very quick response time, web site is very user friendly. Great company I would recommend to anyone with pets.

I had been pondering health insurance for my two dogs, Frank & Pogo, for some time and spent literally MONTHS researching policies and checking reviews and comparing coverages. I decided on Figo and crossed my fingers that it could be as easy as the ads implied. To date, I have had to submit two claims for Frank (thankfully, none for his brother to date) and both times, the process has been simple and straight forward. The first claim, January of this year, was right around the time Figo experienced some growth and the claims process was moving a little slower than normal BUT Figo kept me updated from the time I submitted the claim until it was closed and communicated that they were in the process of expanding to lessen the time it took for claims to be reviewed. The truth of that was borne out on my next claim which I just submitted on 04/28/18...I actually got my payment for that claim TODAY. That was super fast & hassle free. Figo has excellent coverage options, including a 100% reimbursement plan which I opted for. The rates are reasonable, the app & website are FANTASTIC. I particularly liked that Figo does NOT offer a "wellness package" as I wasn't interested in coverage for routine visits but more for out of the ordinary expenses for my guys. This has turned out to be the perfect policy and perfect insurer for us. I have recommended Figo to everyone I know with pets and I wrote my vet an email last night and asked her to share my experience with other clients who were looking for insurance for their own pets (her office is a big proponent of pet insurance and have lots of info available on lots of plans but I thought some real life experience with Figo would be helpful to other pet parents.)

Great customer service - really happy with their insurance!

When I uploaded my documents figo informed me that due to "growing pains" and a pending transition in the process, my claim may take much longer than usual to process- up to six weeks. Almost three months later I still hadn't gotten a response. They had, however, doubled my monthly premium with no advance notice. I called and was told that a customer service manager would call me first thing the next morning as she was out for the day. Two weeks later, I still can't get a hold of her and I'm starting to think she doesn't exist.