Figo | Pet Insurance Review

Figo has been amazing. Each claim is processed quickly and three have been processed within one day. There customer service is exceptional. I am so grateful I purchased pet insurance through Figo for me dog. I would recommend them to everyone!

Again I have never worked with such a fantastic group! 10 minutes and done! Claim was made, approved and done ! Thank you FIGO

Claims are very easy to submit. The first one took a long time to process (about a month), but subsequent claims have been approved in around 24hrs. The only thing keeping me from rating 5 stars is a way to track the progress of a claim, which they've said they're working on.

I have had my dog, Bella, insured with Figo since I adopted her in 2016. I thought them a good company, but a recent situation proved how great they are. Bella ate supplements containing xylitol which is toxic to dogs. As it may cause liver damage or glucose levels so low as to be fatal, it is an emergency situation. She required immediate treatment and 24 hour monitoring. The 24 hour facility, a veterinary hospital, estimated the cost to be approximately $1,000 per day if there were no complications. I called Figo and explained the situation. The claims representative explained how I could and what would be required to submit a claim for each day my dog was hospitalized so it could reviewed and processed. Although my claims were submitted after hours, Figo processed each one within hours of the start of their business day. I was reimbursed for covered costs as expected less my deductible. I received my reimbursement within days. Excellent work, Figo, and a big thank you!

The app is so easy to use and claims are processed so quickly. Couldn't be happier with this company.