Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,643

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,643

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Joyce Craig

GREAT PEOPLE, GREAT PET INSURANCE!

I would like to say that I HIGHLY recommend Figo Pet Insurance! This is not only because of the great value you get with the insurance itself , but because of the great customer service care I received from Susan. I had spoke with her a few times and she was not only very professional but was so kind and understanding in regards to my questions and concerns. She listened with care! I want to thank her again and let her supervisor, Judy know just how valuable Susan is to Figo! I also want to thank Lauren for processing my appeal so quickly, ii is much appreciated! Thank you again everyone and my kitties thank you too!!
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4

out of 5

POSTED: | BY: Natalie

The coverage is good

The coverage is good, the price was the lowest on the market. The downside was that the claim processing time was very long - up to a month, but it seems that this is being addressed now: my last claim was processed within a day and I got money wired in two days.
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5

out of 5

POSTED: | BY: Gladys Smedile

I Compared Other Pet Insurance Companies - Winner Is FIGO!

As a first-time puppy parent, I researched several top insurance companies before deciding on Figo. You can customize your plan to better suit your pet and pocketbook. Other plans allow you to do the same, but Figo had the most economical monthly premiums, as well as up to 100% reimbursement. Anything that makes our lives easier Is a plus! Their app is great and easy to download and use. Online claims are a breeze! I recommend to all pet parents!
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2

out of 5

POSTED: | BY: Mike

Annual Premium Doubled - No reason!

Signed up for FIGO and had a fairly simple policy. Had no claims, or anything else affecting the insurance for my cat, but they tried to sneak an increase of DOUBLE my annual premium. Dropped! Shop elsewhere folks! Customer service was slow and not personable AT ALL. It took them weeks to get an answer regarding my premium increase. Awful service.
5

out of 5

POSTED: | BY: Lise Cohen

Figo is the best insurance for your pet!!!!

Figo is such amazing protection for your beloved pet! We are so thrilled by the ease of the app, the fact that all of our dog's records are in one place and most importantly, Figo reimburses fairly and with no hassles, even going to far as to keep us appraised of the improvements they are making to ensure that the reimbursements happen in a more timely manner. Super impressive company that we recommend to all of our fellow pet lovers.....wish our medical insurance worked as well as Figo does!
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Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo Pet Insurance detail
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.
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