Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,598

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Nicole Haddad

Best pet insurance!! By far!!

I absolutely love Figo. Their representatives are super helpful, kind and patient. The insurance itself gives my pup great coverage and I can rest easy knowing they have my back should I need to take him to the vet. Their claim response rate is lightning fast, and I’m reimbursed for fees paid within days of submitting my claim. I’ve already recommended Figo to other puppy moms and I will continue to do so. Thank you, Figo!! You guys really rock!!!
5

out of 5

POSTED: | BY: Claire Alasio

Figo provides excellent coverage at a…

Figo provides excellent coverage at a fair price. I like that you can customize the policy with regard to deductible and reimbursement rates. Processing of claims is exceptionally quick. I have had to work with customer service on a couple of issues. Email response time has been quick and the representative has been helpful and pleasant - we've even traded pictures of our dogs! I am a breeder of AKC champion dogs and without reservation I recommend Figo to all our puppy buyers and anyone else I talk to. I couldn't be happier with my experience!
5

out of 5

POSTED: | BY: Nestor

Perfect insurance

This is the best pet insurance ever. Staff fast and helpful, five day payment reimbursement. Figo does exactly what they say. I could not be happier.
5

out of 5

POSTED: | BY: Dee

Claims are easy to upload and payment…

Claims are easy to upload and payment is very quick.
1

out of 5

POSTED: | BY: Rich

FIGO Bait and Switch

This company has decent customer service, but be prepared for your premiums to increase substantially after your first year. My dog is only 1 1/2 and has no health issues. When my policy was renewed after the first year, my premium was raised by 50%.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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