Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,598

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1

out of 5

POSTED: | BY: Rich Calak

Amateurs

Signing up with Figo was great; but when it came time for my renewal they decided to DOUBLE my rate. I cancelled my policy within the allowed window, citing the cost; and Figo not only charged my credit card for nearly $800 but also held onto it for over 3 months before finally returning it. Be very careful if you decide to deal with this mediocre company.
5

out of 5

POSTED: | BY: Lee Silver

Amazing Claim Service

It is amazing how quickly claims are reviewed and processed. I submitted my claim in the morning, and that afternoon it had been reviewed, processed, and the results communicated to me in a clear and easy to understand manner. I had a check from Figo in less than a week from the date I submitted the claim. Plus, the customer service representatives were friendly and helpful!
5

out of 5

POSTED: | BY: Jacob Davidson

Friendly and timely

Friendly and timely. Great rates and love that you can customize your policy.
5

out of 5

POSTED: | BY: Jessica Quintanar

Thank you!

The claims are extremely easy to submit and we received our reimbursement within 5 business days. Thank you so much! The Quintanar's
5

out of 5

POSTED: | BY: Michael Cloutier

Great response time on first claim

Great response time on first claim. Took 2 days to receive the deposit in my account. Real easy, online, process. Great service and clear explanation of benefits. thank you!

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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