Figo | Pet Insurance Review

We’ve had them for a year for 3 pets (2 dogs and 1 cat). Submitted a few claims but never enough to exceed the deductible. We paid $104 each month (all 3 pets) with a 90% reimbursement on the dogs and a $200 deductible and 70% reimbursement on our cat with a $500 deductible. When renewal time came they DOUBLED our premiums for each pet AND DECREASED the percentage they would reimburse AND INCREASED the deductible. So essentially they wanted us to pay double with worse service. It may be understandable if we filed some substantial claims on all the pets but we didn’t. I may even be able to tolerate a moderate increase but the fact that they were going to DOUBLE our premiums on HEALTHY pets and REDUCE the amount of benefits to them is despicable! When we called all they said was they couldn’t do anything and did you look at the renewal options.. yes. Why do you think we called about the renewal?! TERRIBLE CUSTOMER SERVICE. If I could give them a 0 I would.

Figo staff have made a very stressful situation a bit better by processing our claims in a speedy manner. That helps in an otherwise complicated system of claims and reimbursements. One day we’ll have free universal pet healthcare after we’ve obtained that for all people, but meanwhile we’ll do with this current system. We appreciate the staff at Figo who’ve made this easier for us and our pet.

I have had excellent service and very quick turnaround time on claims with the last two paid in 2 days. Very satisfied!

Signing up with Figo was great; but when it came time for my renewal they decided to DOUBLE my rate. I cancelled my policy within the allowed window, citing the cost; and Figo not only charged my credit card for nearly $800 but also held onto it for over 3 months before finally returning it. Be very careful if you decide to deal with this mediocre company.

It is amazing how quickly claims are reviewed and processed. I submitted my claim in the morning, and that afternoon it had been reviewed, processed, and the results communicated to me in a clear and easy to understand manner. I had a check from Figo in less than a week from the date I submitted the claim. Plus, the customer service representatives were friendly and helpful!