Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,602

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Vickie Derr

Everyone has been very nice to me even…

Everyone has been very nice to me even though I’m totally challenged when it comes to using my computer/cell phone. The patients that the staff exhibit is on believable.
5

out of 5

POSTED: | BY: Elisa Lefkowitz

Figo is very helpful and answers all my…

Figo is very helpful and answers all my questions. Their customer service is fantastic!
5

out of 5

POSTED: | BY: Ashley Donnell

All of my claims have been processed…

All of my claims have been processed quickly and transparently. I rarely need anything from customer service, but when I do they’re always very friendly and helpful. This is a fantastic company that gives me peace of mind when it comes to the well-being of my fur babies.
5

out of 5

POSTED: | BY: Amanda Hollmer

Best pet insurance by far!

After a lot of research I decided on Figo insurance for my husky puppies. The combination of coverages and price were appealing. Figo offers many coverages not available through other insurance. The reviews from users and review sites were also impressive. However no amount of research will matter if the company makes the claims process difficult or refuses to pay. Well I am happy to report that Figo has the easiest claims process, you simply take a picture of your receipt in the app and fill in a few details and your done. As far as processing and payment. Figo far exceeded my expectations. I have filed 4 claims, all were processed in less than a week and 2 were processed the same day. All 4 claims have been either applied towards my selected yearly deductible or paid out and the money direct deposited. I took my pup to the vet Wednesday and on Friday the money is in ny account. During claim submission it stated it could take up to 2 weeks which I felt was fair and reasonable but to process and payout in 2 days is extraordinary service. I didn't have to fight or wait. This is a huge benefit should I ever have an expensive bill to know that I won't have to choose between my mortgage and my puppy is a such a relief. I cannot recommend this company enough!!
4

out of 5

POSTED: | BY: Paul Kennedy

Great explanation of benefits and…

Great explanation of benefits and information about company and services offered

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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