Figo | Pet Insurance Review

While I only had Figo for a short period of time, they were wonderful to work with. My sweet Sully man passed away in a tragic accident only a month or two after we had the insurance and they made it easy and hassle free to get our money back and worked with our vet office to get any documents they needed so we didn't have to worry about that. Will be using them with our next amazing pup :)

FIGO has great coverage and customer service and quick claim reimbursement. I love being able to submit claims on line ! HOWEVER, I got coverage for my then 6-year-old German Shepherd last year (2018). At my recent first renewal, my monthly payment went from $63.21/mo to an ASTOUNDING INCREASE TO $175.86/mo for the same coverage. FIGO has only been in business since April 2015 and evidently did not know how to set rates for it's excellent coverage. I suspect the underwriters woke up and realized they were not making enough money, so made a whopping increase in rates. Thankfully, my dog is healthy and did not develop any new health conditions, so I am able to look for new insurance with another company without having to worry about pre-existing conditions. But if my dog had developed new health issues in the last 12 months, it would be VERY difficult for me to get decent coverage. JUST BE CAREFUL ABOUT RATE INCREASES ! ! !

My dog had a surgery coming up and I was very nervous being a 21 year old and having to pay for a $700 surgery. I called and spoke to Alfonso and many other customer service workers and they helped me so much. Alfonso was able to keep in contact throughout the week to get my pups medical records and get me preapproved so I was aware of what I was getting back. Everything was great, can’t say enough great things! Have already recommended to so many friends!

Shae responsed quickly to my request for preapproval of services relates to tumor removal for my senior dog. Shae made sure to get my questions to the right area for fast resolution, filed all claims on my behalf and emailed me with regular updates. The claims were paid promptly. I really appreciated Shae’s caring assistance so I could focus my attention on my pet, rather than paperwork!

I had to take the time to share my experience with FIGO because it has been beyond my expectations. When we got our puppy, i did a lot of research and chose FIGO. I have to be honest, I truly did not expect much when I got this policy.. I have heard such negative things In general about pet insurance and that it’s a waste of money as they don’t end up covering anything. Well, I couldn’t have been more wrong. Choosing figo was the best thing I ever did when it came to our dog... we have had many issues with allergies/ear infections and they have covered every visit and the cost of all meds. Just this past weekend our pup got a nasty cut on her leg from hiking and required a trip to the emergency vet. She had to go in for surgery to clean the wound and have it stitched up. I submitted the claim yesterday and figo closed the claim today, just one day later; and they are covering the entire cost! 1000$! They are truly the best. I am so happy with their response time and customer service. Also, I love their app! I am able to keep all of my dogs medical records there and they have many resources on the app if you need help or advice from a vet. I have a friend who has another popular pet insurance and hers is a nightmare In comparison. choose figo, you will not be disappointed!