Figo | Pet Insurance Review

I had to take the time to share my experience with FIGO because it has been beyond my expectations. When we got our puppy, i did a lot of research and chose FIGO. I have to be honest, I truly did not expect much when I got this policy.. I have heard such negative things In general about pet insurance and that it’s a waste of money as they don’t end up covering anything. Well, I couldn’t have been more wrong. Choosing figo was the best thing I ever did when it came to our dog... we have had many issues with allergies/ear infections and they have covered every visit and the cost of all meds. Just this past weekend our pup got a nasty cut on her leg from hiking and required a trip to the emergency vet. She had to go in for surgery to clean the wound and have it stitched up. I submitted the claim yesterday and figo closed the claim today, just one day later; and they are covering the entire cost! 1000$! They are truly the best. I am so happy with their response time and customer service. Also, I love their app! I am able to keep all of my dogs medical records there and they have many resources on the app if you need help or advice from a vet. I have a friend who has another popular pet insurance and hers is a nightmare In comparison. choose figo, you will not be disappointed!

After extensively researching pet insurance companies, we chose Figo and could not be happier! The policy is extremely fair (even generous for the premium) and the explanation of benefits is incredibly clear - they never try to sneak anything past you. Customer service is also second to none - they can be reached via phone, email or text easily, and are always eager to help make sure your pet is rightfully getting the coverage that they deserve. Definitely recommend Figo to help you and your pet with the unexpected!

FIGO~ Honestly, I have never had pet insurance before but after searching and researching other companies, I have and continue to recommend FIGO to all new pet owners that I know and that I bump into. Figo was there for us when our dog, Boots, tore her right ACL and needed surgery. They worked with the hospital and paid direct to them to eliminate for us the middle step of payment. Friendly, patient, understanding... these are only a few words to describe who Figo is and what hey are really about.

After calling ahead to make sure the test recommended by a veterinarian was one covered, Figo denied the claim. This would have been only for $98 because deductible is $200 and test is $298. This is with over a year and a half of paying the higher premium to have a lower deductible, and this was the first claim in this entire time of having two dogs on the plan. If they deny this small amount to a dedicated client, I dread what they would argue if it was more $ involved such as with an accident or disease. Looking at the rating they have, 7.8, I am not not surprised at this low satisfaction score. I can no longer recommend Figo to clients. I work in training and I volunteer with rescues and shelter clinics with cats and dogs, and I often and asked my experience or opinion on pet insurance. I'm in Chicago and I wanted to support this company being Chicago based. I am very disappointed and sad about how they have handled this and how they disregard the importance of dedication from customers and word of mouth regarding recommendations. I definitely have a bad feeling now for this company, and they have devalued my trust and they have lost it now.

I strongly recommend against this pet insurance, they have denied every single one of my 4 claims so far, $0 YTD. As a new client, this is very disheartening and only speaks to the way insurance is built, they are meant to make money off of premiums and deny as many claims as possible. This company is no different, and will only follow the same tactics. They have so many different codes/reasons for denial. They may seem to be better and more tech savvy than other companies when viewing their website and offerings but don't let this fool you, there is definitely a lack of really caring for your pet and you will end up as just another policy number for them to make money off of. All they will get is bad word of mouth from me moving forward.