Figo | Pet Insurance Review

My puppy was diagnosed with a serious condition that required a pricey surgery. Filing the claim was incredibly straight forward. Response times were remarkedly fast. I think the best part of my experience was my interactions with various customer service agents. I had placed calls on multiple occasions. Every agent that I spoke to was genuinely very pleasant and helpful. I spent almost no time on hold. I honeslty considered calling them back just to give them words of praise, as I have had a much different experience in the past dealing with other insurers! I would highly recommend a policy trough FIGO!

I highly recommend FIGO Pet Insurance. My Great Dane was breathing heavy, looked lethargic and he was hot to the touch. We took him to a nearby animal hospital and had a 108 degree temperature, they took a blood test and discovered he had a very low white blood count which meant he had a bad infection. They kept him in intensive care and 4 days later , he passed with an aspirated pneumonia and septic. The hospital tried everything they could to save my dog. The hospital kept giving me bills and I kept paying them. The final bill was $8,711. A month later I submitted my bill on a Wednesday night at 9:00pm and I got an answer on Thursday morning at 10:00am stating they are going to cover the bills, plus the $1,000 Mortality benefit. Since it was a life threatening illness they did not charge me the $500 deductible or the 10% copay. They only took out $36 in hazardous waste fee. FIGO deposited $9,675 into my checking account in 2 business days. I would have spent anything for my dog and thank God I had FIGO to take the burden of the bill. FIGO I truly want to say Thank You from the bottom of my heart

Love Figo! Best decision I ever made. I have 2 diabetic cats. I never would have been able to get them the best possible care without pet insurance. Insulin is so expensive, but I’m able to manage with this insurance. Filing a claim is super easy.

Insuring my dog through Figo has been the best decision! We have filed a few claims and each time it’s the easiest and quickest process. I highly recommend insuring your pet with Figo because you can feel safe knowing that you will always be able to afford the highest level of care for your pet.

So far claims have been easy, and settled quickly. One small glitch with a claim previously, but was resolved quickly. The app claim submission is great.