Figo | Pet Insurance Review

Starting with Figo’s Customer service. There was never a wait or hold period when I called. My dog needed ACL surgery, I was calling a few times a week with questions and concerns. Each representative was respectful, knowledgeable, and truly concerned about the well being of my dog. The woman on the other end of the phone remembered me and we would be able to continue our conversation from the previous day. Filing a claim was just as painless. I filed a few claims and requested a pre approval for the surgery. My vet was quick to send records to keep Figo up to date. I was receiving claim responses within 3-5 business days, and reimbursement checks within the next 3-5 days. Th explanation of benefits were clear and easy to read. Services were itemized and explained clearly. I talk to so many people who do not have pet insurance. After needing pet insurance and having a positive and successfully experience- I would recommend it to anyone.

Figo lives up to the hype. Their customer service is top notch. Very fast response time. The app is user friendly and convenient. My last claim was processed literally in less than 3 hours. When purchasing pet insurance, I definitely shopped around. Figo had the best rates + deductible + reimbursement that I found for my dog.

This is the first dog we’ve had insurance on, and within the first 11 months it came in very helpful. Thank you.

Excellent customer service and extremely fast turnaround.

They are great