Figo | Pet Insurance Review

FIgo pet insurance has been the BEST! The claim filing has been the easiest to send by phone and have $$ in my account in two days! What other Insurance does that! Their customer service is kind, patient, and very understanding. They definitely have a 5 star plus rating from me! I would highly recommend them!

First time we have used Pet Insurance and so glad we chose Figo. Our puppy broke his leg at 3 mos. and has required much physical therapy. We quickly used the deductible on the initial surgery, X-rays, and follow-up. Thank goodness for Figo.

Once I figured out how to navigate "the cloud" and got my account set up, it was very easy to file claims. They were processed within days. I worked with dental insurance for 28 years. Lemme tell you, pet insurance is soooo much easier than people insurance!

After spending 11 years of frustration dealing with ASPCA Insurance, they fortunately discontinued our plan. This forced us to look for new insurance, and gratefully, we found FIGO. Our previously healthy Havanese developed a life-threatening tumor some months after joining FIGO. I was prepared for charges to be denied, arguments and the usual irritation of dealing with an insurance company. Instead, I uploaded the bills (very expensive as you could imagine) and within a few days the reimbursement was in our bank account. Every charge was paid at 80% of the total bill, not the “usual and customary” (which is always woefully underpriced). In addition, after his surgery, our fur baby has some lingering anemia problems. Every charge for this continued care has been paid as well. I even recommended FIGO to our vet, who was impressed when I told him our experience with the company. He is now recommending FIGO for his patients. If there were a way to give higher than 10, I would. Just as an aside, if you ever have a question- they actually answer the phone on the first or second ring , and every person I’ve spoken with is knowledgeable. We are very happy campers!!

Quick and easy to submit a claim.