Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,597

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Karen

Claim service was really fast

Claim service was really fast. Website makes it easy to upload copies of documents and then to submit them.
1

out of 5

POSTED: | BY: Tara

Worst Insurance Company Ever

This company doesn’t pay for anything! Don’t ever get them for your pet! We were recommended them from our Vet, so we thought they would be great as our Vet is amazing ! These people are ridiculous !!!! Even after our “waiting” period they still haven’t paid anything new with any new visits we’ve had !!!! I’m done paying y’all $40 a month for you to just collect my money and not help us in return and do an actual claim! Please go somewhere else for pet insurance!
5

out of 5

POSTED: | BY: gregory lamaina

As long As the Claim is not…

As long As the Claim is not preexisting This company is the Best! They were very fast in settling the claim and had my money sent to my checking account in about 4 days ! Everyone was very nice on the phone as well point but I'm not sure how they are going to handle the return visits I will keep everyone posted
5

out of 5

POSTED: | BY: Sharon Meck

Really fast claim review

Really fast claim review. Great customer service. Very expensive premiums! I hope the new underwriter can stop the premiums from doubling every year. Looking forward to examing the new product offering in the coming months.
5

out of 5

POSTED: | BY: Thomas Forte

Paid promply, compassionate on passing of dog

Took my Great Dane to the hospital and ultimately he had an pneumonia and passed after 5 days in intensive care. Submitted my claim with Figo Pet Insurance and they paid the entire bill of $8500 and $1000 for the passing of my Great Dane. The deductible and co pay did not apply because I took him to the hospital for an emergency. Claim was settled in less than one day and they were very compassionate on the loss. Highly recommend FIGO Pet Insurance

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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