Figo | Pet Insurance Review

I normally dread submitting claims for insurance related services, but not with Figo. They have made it so seamless. The customer service is also of a super high quality, and things are done at a rapid pace. Highly recommend them.

I'm very pleased with Figo. Filing a claim on the app is extremely easy and doesn't require you going somewhere to fax it. That's the best part. They processed my claims in one day, and I received my refund in my bank account 2 days later. I would definitely recommend Figo. I've had other dog insurances, and this is by far the fastest and most efficient !

I tell everybody about if I go I can't believe how easy it is to use with the app on my phone it's a piece of cake

Figo has always paid my claims right away. Having a chronically sick pet is a very stressful situation so having Figo has brought some relief to my sad situation.

***Update 1/13/2020 I noticed that Figo also has my policy effective date incorrect as 12/28/2019 when I had been a paying customer since 2018.. I'm assuming this is one of the reason why they try to state my dog's vet's visits as'pre existing' and refused to cover the fees. I've had a chat with my vet and she too was confident that the fees from the clinic should have been covered by most credential insurance providers. Policy Holder: FGO10000068866 I've had a terrible experience with Figo. It came highly recommended through a friend so I signed up and became a member in mid 2018. During Christmas 2019, my dog, who had been perfectly healthy all her life throughout all her vet visits, started coughing strangely and we found specks of blood on her snout. We quickly took her to the vet and had the clinic send the insurance claim for the veterinary bills. The whole process took over 2 weeks with Figo closing, re-opening my claim, disappearing for days and requesting more and more my pet's previous records since her birth.. I managed to send them all the records from vets we had visited which clearly shows that *Karlie had no know issues.* And once all seems to be set, all my claims were denied and not a single cent was covered with Figo using 'pre-existing conditions' for all her expenses regarding this new symptom thatstarted in Dec 2019. I felt robbed knowing that my healthy dog has never had any issues before and having had Figo insurance for 2 years, they won't cover anything by claiming her condition was pre-existing while it was only discovered 2 weeks ago by the vet, after 1.5 years after being a Figo customer. At the end of the day, I feel robbed by Figo. It's not what I expected it would be.