Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,652

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,652

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Matt

Awesome and easy to use

Figo has already paid for itself when our dog had an unexpected injury. The app is so easy to use and claims are handled quickly. Anytime I've had a question they respond within a day or less. I couldn't be happier about our choice of Figo and I recommend it to others.
5

out of 5

POSTED: | BY: E B

Highly Recommend!

I have nothing but good things to say about Figo. We adopted a puppy over a year ago and got health insurance "just in case". Thank goodness we did, he developed a mysterious health problem that has had us visiting specialists for all sorts of tests (from blood work to ultrasounds). Figo has been there for us throughout. As long as you follow the guidelines when submitting the claim, you'll never have a problem receiving prompt reimbursement. I've recommended them to several friends who have all had the same experience as us. Highly recommend!
5

out of 5

POSTED: | BY: Andrea C

So happy to have figo

Claims are quick and easy.
5

out of 5

POSTED: | BY: Maria

Great communication

Love that you guys text! Haven’t had to use any services yet
4

out of 5

POSTED: | BY: Kierstyn Hancock

Great insurance.

I am so thankful for Figo. They approved my claim within 24 hours of me submitting it, and saved me 1,000 dollars (of a 1300 dollar intestinal blockage surgery/treatment). I love the app and how everything is done through there, it is super easy to navigate and use. The downside is that you do have to pay off the bill before they will refund you. Luckily, my vet office offers in-house payment plans, so it wasn’t a huge deal for me but I can see how it would be an issue for some people. Also, the receptionist at my vet said they missed Figo’s initial call requesting medical history and were left with no contact info to get back to them. So I just asked them to email it to me, and I submitted it myself through the app.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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