5
out of 5
POSTED: | BY: Alissa Bready
Great customer service!
Since starting my claim, the customer service team has been fantastic and extremely helpful. They've answered all of my questions so quickly!
4.4
out of 5
Number of reviews 2,652
Updated: May 29, 2024
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5
out of 5
POSTED: | BY: V. Azoy
Best Pet Insurance I've ever had for my dogs!
Without a doubt, Figo is the best pet insurance I've ever had for my dog. I've had a number of other pet insurance policies throughout the years, but none come close to Figo. Also, their customer service is second to none. I have four dogs, I started out with only one on the policy and now all four are insured with Figo. You can't put a price on the peace of mind that you get knowing that your pets are protected. I've had two claims in the last couple of years for one of my dogs and the whole process was so easy, they helped me every step of the way, answered all my questions and helped me complete the claims quickly. Their customer service is prompt and efficient and they are always happy to help. I received the insurance reimbursement check very quickly. I highly recommend Figo. In my opinion, it is the best pet insurance company out there.
5
out of 5
POSTED: | BY: Kevin
So far so good
I haven’t had any issues and customer care is quick and very helpful
5
out of 5
POSTED: | BY: Elisa
No waiting on the phone for customer…
No waiting on the phone for customer service! Just submit everything through the app and you are done!
5
out of 5
POSTED: | BY: Michele Maio
FIGO is a great choice for pet insurance!! Price / Service / Speed of processing claims is A+
I am very happy i selected FIGO
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.