Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,652

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,652

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: T. Woodward

Figo is awesome!

I have absolutely no complaints about Figo - our premium is very reasonable, I love that we have a plan that covers exam fees, filing claims is very easy, and we get reimbursed within 2 days. I love that they cover non-standard vet visits such as behavior consultations. They will also cover prescription medications. I did a lot of research before choosing a pet insurance company and I have been very happy with this choice. We have been using Figo for about 3 years now!
5

out of 5

POSTED: | BY: Meghan

I will forever recommend Figo to anyone with fur babies!

Our previous pet had a lot of medical issues so I got the plan for Bella as a baby. Unfortunately she had major health issues at only 8 months old. Her two week visit in ICU would have been devastating financially but we paid everything up front. The amount Figo covered saved us over $8,000. My parents still tell me this plan was the smartest thing I’ve done yet.
5

out of 5

POSTED: | BY: Kim

Thanks!

Figo has been very helpful to me in terms of navigating their website, my cloud and helping me resolve an unsolved claim! Thanks!
5

out of 5

POSTED: | BY: Sharon Luoma

Glad they've changed carriers

Great company, and super easy to talk to on phone. Have had some issues with old carrier, hence the appreciation for the initiative to change carriers on their part. I gave an 8 on ease of claim rating but feel the need to explain. I'm 71 and have been described by my sons as technologically challenged! I eventually do get it, but am slow to file claims and loathe doing it. Figo has been more than patient with me!
1

out of 5

POSTED: | BY: Kelly Hight

Beware of FIGO technology Glitches

After adopting a cat, I decided to do the responsible thing and get pet insurance. Then I took her to the vet for a baseline check-up and shots. The vet found that she needed a biopsy. FIGO wouldn't cover the claim. They said I didnt meet their 'wait' period. $530 later, and still cant open their 'Explanation Of Benefits' document on the cloud or app. This technological problem is THEIR fault. Of course I would have waited 2 weeks if I had been informed! There was no emergency. I'm very disappointed and they wouldnt work with me AT ALL. However I DID receive a fancy brochure, pet tag and water dish in the mail! Come on MAN!!! REALLY??

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

Get a quote today

Leave a review