Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,652

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,652

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: VickiB

Very easy to submit a claim & quick turn around.

Very easy to submit a claim & quick review of your claim. Have not had any problems.
5

out of 5

POSTED: | BY: Brooke

Amazing and Quick Insurance

Filing a claim was very easy. I had to call customer service once to clarify a document and it was super easy and they were very nice. I was shocked at how quick the whole process was. My claim was granted and I had my money back in 3 days! Amazing company and insurance. I will forever keep it for my Labrador.
5

out of 5

POSTED: | BY: pat newman

Friendly

Friendly, helpful and effective people and organization. I am very happy I have Figo insurance for Isabelle.
5

out of 5

POSTED: | BY: Breanna Stonemetz

They have been wonderful and helpful to…

They have been wonderful and helpful to my cat throughout his kidney issues. The premiums can be expensive for older pets, but the starting cost for a two year old cat was far more reasonable than other insurances for the benefits you can get. Their turn around on claims decisions is fast, too. Overall, I am happy with the service and grateful to have it.
5

out of 5

POSTED: | BY: Whitney Armstrong

Love Figo!

I had a great experience when calling Figo to answer a question about my policy. Customer service was very friendly and helpful, and there was no wait time. We have been using Figo for a year now, and we love it!

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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