Figo | Pet Insurance Review

After using several other companies, when we got our new dog we tried Figo and have been very happy with the service.

Actual scam, heartless, fraudulent company! Buyer beware ! If you look at all these recent review giving them five stars all reviewers have 1 review only. It is very obvious that they are doing some kind of promotion with new customers in a bid to change consumers negative views about them, but DO NOT BELIVE IT! Soon these reviewers will see and be sickened like I am. I have trusted and loved this insurance company for far too long only to be treated in return with yearly price increases, decreases in coverage, and denials in coverage at every turn! Their new revised policies description of a “pre existing condition” very literally states “A condition may be considered Pre-existing: whether or not it was specifically diagnosed by a veterinarian, whether or not it was treated by a veterinarian, is in remission at the time of application, is seasonal in nature even if in remission at the time of application, is currently or previously being controlled by medication(s) ect” it goes on an on. I challenge you to find something they could not find a loop hole for to make it pre existing when their new policy actually states it can be considered pre existing whether or not it was diagnosed or treated by your veterinarian. Are you joking me? My dogs were both rescue animals age 2 and 1 when they started on insurance so they already had some previous vet history. This is not a good thing when this company is looking to connect dots that don’t even exist to make everything pre existing, and no amount of Dr’s notes or info will change their minds. Also, it is ridiculous to say you are “transparent” with your price increases and subsequent coverage decreases by sending you email saying “theese are your renewal options” and if you don’t like it, well, too bad. They could care less and don’t let them make you think any different. I have a two year and four year old dog and pay over $140 per month. I can’t imagine how much this would be costing me if my dogs were seniors. Also, your options are basically to either renew with them or just hope your dog doesn’t get ill, because now everything your dog has ever had or is ever even mentioned in the doctors personal notes ( insurance will get them, believe me) is a “pre existing condition”. They know they have you over a barrel and this is why they are getting away with these price Increases. I have filed a review with the better business bureau and will file an actual claim for mitigation if necessary, since they can’t seem to find any reason to pay their part for my dogs necessary surgery, only every fraudulent reason they won’t. SICKENING!

I don’t have enough good things to say about Figo! My dog tore his ACL and has needed TPLO surgery and several months of rehab. Figo makes the claim process incredibly simple and fast! I’ve had all claims covered and the money in my account within 5 days after submitting the claim. Forever grateful that we got Figo and don’t have to worry about finances in making the best decisions for our dog.

Fast claim payouts

I have had Figo for one dog for 2 years and have frequently used the coverage on her active injury lifestyle. Fortunately our other dog has been covered for 1 year and have had no medical problems (yet). They are the best pet insurance I have had the pleasure of working with no reason to compare or change. Figo stands behind their coverages and expedient payout reimbursements. Thank you for covering our furbabies. You're awesome!