Figo | Pet Insurance Review

I don’t know where to start. We adopted a 4 year old English Bulldog earlier in the year. The poor dog was living in a van, rescued by a local bulldog group and shuffled between foster homes all his life until we found each other. From past pet ownership history I told myself years ago that if I ever get another pet I will have pet insurance on him/her. After 2 days of heavy research and comparison to other pet insurance companies I decided to go with Figo... honestly, never thinking that I would need it. I chose a premium policy with a $500 deductible and 100% reimbursement and no annual claim cap at $62/month. Now the health problems began to arise...Less than 4 months after adopting Tobi he began to walk with instability and seemed to fall over when trying to lay down. Noticeably after that he began losing the use of his back legs and then shortly after that his front legs began to give out. In less than a weeks time he was not able to stand up by himself or stand up without assistance at all. I took him to our long-time family vet and upon review it seemed that his condition was severe, and the treatment that he required was beyond their scope of service so I was referred to a local animal hospital ( an animal hospital, not just a Vets office). Long story short.... after X-rays, MRI’s and a spinal tap my poor boy had lesions on his brain and on his spinal cord at the C-1 & 2 vertebrae. His condition worsened and the neurologist made one last attempt to treat him with a chemotherapy drug. The treatment worked and Tobi was released from the hospital after a long weeks stay. The final bill was over $12,000 dollars!!! I filed the claim, which is such an easy process with Figo and submitted all the requested paperwork. Here I am thinking that I’ve paid less than $200 in total insurance premiums and am now asking for a $12k reimbursement. There was no argument, no nit-picking or any challenge to my claim. It was paid in a timely manner based on my policy coverage and terms. ( I really thought that my wife was going to have to sell a kidney to pay off the bill but thankfully that didn’t happen. J/K ) I would HIGHLY RECOMMEND Figo based on the following: -Customer service -Policy types and flexibility -Competitive rates -Easy of claim filing -Overall satisfaction. My boy is 100% back to health and we are both as happy as we can be together.

We have had Figo now for 3 years and have had a great experience. It's easy to file claims and they are quick to process them.

I absolutely love how easy it is to submit a claim. Its never an issue and everything is explained.

Figo's customer support seems great up front. In the beginning they are really nice on the phone, telling your everything that you want to hear. Unfortunately, it all goes down hill from there. My dog had surgery on her knee and I filed a claim with the company. The claim was denied and I have been trying to get in contact with them ever since. They no longer answer my emails nor do they call me back, even after they say they will. You can imagine how frustrating this is when all you are asking for, is for them to show you the verbiage in the policy that explains why they denied the claim. I would absolutely steer clear of waisting your money on this company when insuring your pet. When it comes down to it they just take your money and don't really care about you or your pet!!

Figo is a wonderful pet insurance with easy and prompt filings of claims.