Figo | Pet Insurance Review

This policy has been an utter sham and I wish we had gone with another pet insurance policy. We started the policy when we adopted our rescue dog and the rescue group had given us vet paperwork proving she was in good health at that time. Over the last few months her new vet has identified a range of issues (ear infection, itchy flakey skin requiring a prescription shampoo, bloodwork, urine tests, x-rays for a limp we noticed when she went up stairs, prescription diet for kidney issues from the bloodwork results...) It's been difficult enough for us as it is trying to help our new dog deal with medical issues, and it's been all the worse knowing we paid over $500 for Figo's "preferred plan" pet health insurance while they have systematically refused to partially pay or even consider a single dollar we've spent against our deductible. I could see maybe denying one or two issues, but it's utterly unacceptable to say after thousands of dollars of vet bills that Figo's pet health insurance would refuse to cover a single dollar. I cannot stress enough how shady this company is. Do NOT open a plan with then if you expect them to actually help cover any medical expenses that arise.

We've worked with many other companies over the last twenty years and Figo is the FIRST one we think offers fair, respectful service and doesn't try to excuse every new claim. We're very happy with the service and claim management.

Nick assisted me with determining which insurance package would be right for me. He provided quotes and answered my million questions. He was really patient, kind, and knowledgeable so he made the conversation easy and enjoyable!

I feel Figo is fair and delivers. Our 4-year-old lab mix had a sudden, extremely scary onset of severe kidney disease; we thought we would lose her. Figo came through on what we were owed in terms of reimbursements, without any games or trying to cut any corners. I do wish they had told us far in advance and through prompts that her complete medical history would need to be submitted before any medical claim could be considered. I'm sure this was in my start-up paperwork, but there's a LOT in that paperwork, so maybe some kind of prompt every time you log in, or a mandatory deadline? Thanks Figo for your help in protecting our pup!!

Awesome as always!! Claim is quick and easy, money in bank account in like 4 days. Thanks Figo!!!