Figo | Pet Insurance Review

Have had Figo for 1.5 years and am filing my first claim. I tried to do this on their website, went through all the steps only to get a message that the claim could not be processed and to call a phone number. Tried again with the same result. Now I'll be waiting on them to call me. So far this reeks of some slimy tactics to try and make filing a claim more difficult to discourage people from doing it. You can't start to fill out a claim and save it- i.e. if you input the date, fill in the details of what happened, and have your invoice but not notes from the vet yet, you can't save any info you have uploaded- you have to do the entire thing later when you have all the documentation. So far I'm frustrated and not impressed at what should be a simple, straightforward process.

DONT PURCHASE THIS INSURANCE. Buy lemonade pet insurance if you want an insurance that will cover your pet. I bought figo and learn from my big mistake don't buy it. My puppy broke his leg and I was denied the claim because they stated this was a preexisting condition. REALLY I would think a puppy breaking there leg would be an accident which under there policy is suppose to be covered. You have to wait 6 month for any Orthopedic coverage unless you have your vet sign a waiver within 30 days which I was able to do within 31 days. In my city vets are 1 month booked out so I was able to get it done in 31 days and that was not eligible. Smh This insurance company is a joke, stay away at all cost. I will make sure everyone knows about my experience. Stay away from this company at all cost trust me!

Even though they claim that they are direct pay. All sites show that checked... BEWARE because their loophole is thy say it is done on a case by case basis.. Don't waste your time looking for that statement in their advertising because it is not there!!! Very misleading and very deceitful!!

Everyone there has always treAted me with Care and kindness

This is the FASTEST service ever. The claim is done within a day or 2 after I've submitted the claim and the check is on the way. Great customer service! With that said, I do wish the cost for Figo insurance was less, but again I love the service.