Figo | Pet Insurance Review

This insurance will try to find any loopholes in order not to pay you any reimbursements!!! DO NOT GO WITH FIGO INSURANCE, BE AWARE I had a premium for my dog for more than a year and when my dog became sick I rushed to the vet, I did pay for all blood tests, medication, fluid therapy, and more... When I submitted the claim which was close to the amount of 1k this insurance denied reimbursement for any test or medication-related dog to my sickness!!!! Figo insurance is such a rip-off and SCAM!!! They will find a reason do not to pay you!!! Such a terrible experience with this insurance! They charge you a lot of money for premium and then when you have an accident they just simply will refer that this sickness or accident is not covered! I understand that they do not cover vet fees or pre-existing conditions BUT MY DOG EXPERIENCE ILLNESS WHEN I HAD MY INSURANCE FOR MORE THAN A YEAR! I WAS EXPECTING THAT THEY WILL COVER AT LEAST SOME TESTS OR MEDICATION IN ORDER TO IDENTIFY THE CAUSE OF THE DISEASE. BE AWARE OF THIS COMPANY!

Very pleased with my phone call to FIGO- representative was very knowledgeable and conscientious. Great company!

Do not go with FIGO. I have been paying ~$50/month to insure my healthy 4 year old rescue dog. We adopted her in Feb 2020, submitted all known vet records to FIGO, and they happily allowed me to enter into a plan and collect my monthly premium. Of course, the first instance we take her to the vet and file a claim (which would just have put us at our deductible), they email saying the require more detailed notes and SOAP notes. I copied our vet on the email thread and have sent every lick of paperwork available on our dog over to FIGO and it is still not enough for them to cover anything. I find it intentionally deceitful that they would allow us to enter into a policy knowing full well that they did not have the back records that they would require to ever actually be of service to us. Also, we had FIGO for our last dog who has since passed. She went to the same vet as our current dog, and we never had an issue with her vet notes lacking detail. The reporting hasn't changed, but perhaps the management of FIGO has. 0/10, waste of money and waste of time.

We’re new customers to Figo. We switched from another company. We compared policies carefully and concluded that Figo was the better cost effective option for our two dogs plus we love the millennial culture that the company exudes. You can tell that they honestly love animals.

I have paid a small fortune to Figo over the years for my 3 dogs. Every single time there's a claim, they want more information, SOAP notes, then the SOAP notes aren't detailed enough for them, so you have to go back to the vet and ask that these busy busy people update their notes just to satisfy FIGO. My most recent experience was a simple case of bad diarrhea that had afflicted my dog for a few days. The vets notes stated this, the invoice reflected the medication he was given to control it, yet FIGO still wanted more information. Avoid them like the plague, put your premiums into a savings account and you won't need them, won't need to pay their ridiculous deductibles and best of all won't have to deal with their deliberate making any claim an arduous process.