Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,652

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,652

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Elizabeth Ruff

I love Figo!

I love Figo!! I wish my own Blue Cross Blue Shield was this easy and accommodating. Figo is timely and they don't try to get out of paying claims like most insurance policies. I am so grateful to Figo. My new dog has had some health issues and I am just so grateful for this policy and how well Figo is run. Everything is so easy. LOVE IT!!
5

out of 5

POSTED: | BY: AJ Preston

We Love FIGO

Great company, fast turn around on claims; great website and intuitive process for submitting documents and claims. A+++
5

out of 5

POSTED: | BY: Bianca Briseno

Great customer service

My experience with Figo has been seamless. They are very responsive and with texting as a communication tool, you can be sure to get your questions answered promptly. Reimbursements usually only take 24 hours.
1

out of 5

POSTED: | BY: BR

Don't trust them. Avoid at all costs.

Don't trust them. They are "transitioning too a new underwriter" aka they are jacking up prices by 50% or more. Read all the reviews. They still did that with the old underwriter. I am stuck because they are covering my pet's conditions already and anywhere else I go they can't help. They will make up BS excuses in their replies but they are liars and thieves. The claim takes so long to complete. It seems like they are just taking there time so they don't have to pay me right away. I don't have a good feeling about this company. They will not last long.
3

out of 5

POSTED: | BY: Pilar Zambrano

I currently have Figo for my 11 year…

I currently have Figo for my 11 year old dog, I cancelled the other two dogs policies. As I always loved Figo this year my policy was not grandfathered in with the new underwriting company. I went from a $250 deductible to a $750 deductible/ from 90% to 70% reimbursement/ from 14k to 10k limit and my monthly cost is $113 dollars per month from $91. As you can see not good. I am forced to stay with them as my dog is now 11.5 yrs and moving would cost me a lot more. I am completely disappointed in their loyalty to their existing customers. On the other hand a gave 3 stars because their app/ cloud accounts / claim failing and speed of reimbursement is excellent.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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