Figo | Pet Insurance Review

Even though they claim that they are direct pay. All sites show that checked... BEWARE because their loophole is thy say it is done on a case by case basis.. Don't waste your time looking for that statement in their advertising because it is not there!!! Very misleading and very deceitful!!

Everyone there has always treAted me with Care and kindness

This is the FASTEST service ever. The claim is done within a day or 2 after I've submitted the claim and the check is on the way. Great customer service! With that said, I do wish the cost for Figo insurance was less, but again I love the service.

This was my first Experian with this company and I can truly say that by far Figo is the worst of them all. They are fancy and their website and advertising looks fantastic but has absolutely no substance. I have put in Four claims for my 7 months old poppy and I am yet to revive a dime. All the invoices are from my very reputable veterinarian hospital. Every time they want something and an excuse to reject a payout. Today I canceled my insurance and went back to Nationwide that I had for my old dog. At least I know what I am getting. My poppy is only 6 months old and has no pr-existing condition. Eye infection is not a pre/existing condition. I was told to provide breeder information which I did. I was told to provide vaccinations prof which I did. Absolute con.

We have been with Figo for years now. Last year or so they changed underwriters which was a disaster, the changing of policies and getting everything right again especially with medical records was a nightmare. We got a very significant increases in what the policies for our 3 cats cost as well as that less was covered, we went from 80% to 70% just to keep costs a bit manageable. Come today we find out that dental coverage was apparently significantly cut. They only cover dental surgery if it was too fix something caused by an accident, we were never told that this has changed so surprise, we are going to be in the hook for 3.000 dollars worth of surgery because our poor cat's teeth are rotting in his mouth. FYI, we didn't know they had gotten that bad, our TNR cat isn't exactly thrilled about us examining his mouth. Thanks, Figo, thanks a lot for screwing us over. I hope your company and your new underwriters choke on the profits they are making. You should be ashamed.