Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,652

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,652

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
2

out of 5

POSTED: | BY: Carrie Treggett

Currently have a couple issues that are…

Currently have a couple issues that are unresolved. I have an appointment to speak to a supervisor.
4

out of 5

POSTED: | BY: Valerie

Figo has been a great experience for me…

Figo has been a great experience for me and my dogs. They are easy to file claims and have great customer experience. I am definitely going to them every time I add a new pet to my family.
5

out of 5

POSTED: | BY: Ken Englander

VERY happy with Figo Pet Insurance

I'm really happy with Figo Pet Insurance. So far I have only used the Wellness add-on, but it has been very simple - I just submitted the required paperwork online and I had my payment approved and mailed fairly quickly. The required paperwork is a paid bill and a full report from your vet, which are both easy to get and upload on their website. The only thing that is less than ideal is that it is slow to get paid via regular mail, but they do note that and offer a direct deposit option. I don't like giving out my account numbers, so the mail option is fine.
5

out of 5

POSTED: | BY: Cynthia Palmer

Prompt attention appreciated!

Prompt attention appreciated!
5

out of 5

POSTED: | BY: Monica Perry

Highly satisfied customer

I am very please with the ease of filing a claim and how quickly claims are processed! I highly recommend Figo.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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