Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,652

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,652

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1

out of 5

POSTED: | BY: Lorie

Difficult to track expenses

Difficult to track expenses, scan & submit costs! It would be nice if Figo got the vet charges straight from the vet!
5

out of 5

POSTED: | BY: Jenny and JackDog

Thank God for Figo!!

Thank God for Figo! I adopted my little dog when he was nine weeks old and I got Figo insurance soon after. My little guy was healthy as can be and then all the sudden things changed and if it wasn’t for this insurance there’s no way I could’ve have afforded vet bills for emergency surgeries, specialist, tests And overnight stays at the vet hospital. I have recommended this insurance to everybody I know with a pet. It’s better To be safe than sorry. To me it pays off in the long run having pet insurance is worth it plus the customer service is awesome! They are always helpful with claims or questions about specialist procedures etc.
5

out of 5

POSTED: | BY: Dani

The turn around on claims is so quick

The turn around on claims is so quick! I love that you can text Figo to ask questions as it makes it much easier to talk when you’re at work. The customer service team is always so sweet and helpful! We recommend Figo to all of our friends!
5

out of 5

POSTED: | BY: David Berkow

I just renewed my Figo policy

I just renewed my Figo policy; we've had it for one year. I find that the product works as advertised; no hassles, great customer service and timely claim processing - with easy to read EOB's.
5

out of 5

POSTED: | BY: Jeffrey

I am very pleased with Figo’s …

I am very pleased with Figo’s quick claim process. It helped that I had my medical record on file before I submitted my claim. After filing, I was quickly (within 3-4 hours) approved and received my direct deposit in a couple of days. Thanks, Figo!

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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