Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,599

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1

out of 5

POSTED: | BY: William

If I could give 0 stars I would

If I could give 0 stars I would. I cancelled my pet insurance and was told it takes 3-5 business days to get a refund. As of today, the 10th business day I still have not received a refund. I have emailed, phoned and texted and always get the same answer: " our accounting team is trying to catch up and you will receive your refund in the order it was received". When does a companies problem become my problem? With a good company it does not. Beware of this company.
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5

out of 5

POSTED: | BY: customer

I haven't used my insurance yet and I…

I haven't used my insurance yet and I am thankful that I haven't needed to use it. I do like the app and the coverage that it provides.
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4

out of 5

POSTED: | BY: Mike Engle

We have been fortunate not to have to…

We have been fortunate not to have to use our insurance in any significant way so I can't really give a relevant review.
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3

out of 5

POSTED: | BY: customer

it's nice to have but too expensive

it's nice to have but too expensive, we are canceling
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5

out of 5

POSTED: | BY: Christina

Best investment ever!

Best investment ever!! My dog got very sick, and we had to take him in for x-rays and tests. He was put on medication for seven days. We submitted the bill that night and the next day, we received a notification that our account was being reimbursed for almost half the cost of our vet bill, and our Sir recovered fully within three weeks.
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Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo Pet Insurance detail
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.
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