4
out of 5
POSTED: | BY: Customer Mega
I'm fairly happy with FIGO insurance for my dog
I'm fairly happy with our FIGO insurance. They covered thousands of dollars for us in 2022 as our dog had some health issues. Two things that I do find frustrating with them:
1. Prior to a procedure, you can email them for pre-approval. However, they won't give you pre-approval saying that they cannot do that legally, but can tell you if something should or should not be covered. That's very frustrating, and difficult to make decisions. Why can't it be like human health insurance and know yes or no? This has to be improved.
2. Again after dealing with and paying for treatment/surgeries for my dog, I wanted to increase coverage - pay more annually in premium but less in the event there's an issue. FIGO won't let you increase policies. You can only decrease.
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