5
out of 5
POSTED: | BY: Melanie
Very simple to file a claim
Very simple to file a claim. Super fast results/response.
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4.2
out of 5
Number of reviews 2,602
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
2
out of 5
POSTED: | BY: customer
All done on web site wo email…
All done on web site wo email notifications. Rate increased wo notice or warning. Will be canceling. Been checking around and can't find Figo as a top pet insurance company.
3
out of 5
POSTED: | BY: Karen Kuklin
So far the insurance hasn’t covered…
So far the insurance hasn’t covered anything
4
out of 5
POSTED: | BY: Susanne BALDO
I am new customer as of November 2023. And attempting to find out if this insurance plan is useful to me or not as I have a healthy three-year-old French bulldog. am currently attempting to submit…
I am currently attempting to submit claims for an ear infection for my pet. I am very poor with the Internet and computer systems. The staff is very kind it’s automated so many times it takes both sides longer to implement what they requesting. Recently I sent a five page, fax of all the medical records that I do have. I think the problem is my doctor did not reply to them in a timely manner or at all. I adopted my pet at the end of 23 and sought insurance at the end of 23 knowing that I would not be eligible for any claims. This year, however I have had a month-long encounter with my veterinarian regarding an ear infection that I believe has been cured. The confusion might be that the insurance company thinks I am claiming allergy medicine however I know that she is not eligible as that was a pre-existing condition. Looking for staff comments everyone has been wonderful. The system just doesn’t always work for older people who don’t have the skills to pull that together.Maddie Baldo/ FP130000239921
I hope this is helpful.
1
out of 5
POSTED: | BY: customerTeresa Farah
poor communication to customer
purchased some time ago and this does not say which dog policy this if for. need better communication on this. also see a charge on my credit card for $455.00 for Figo pet insurance and did not receive any notification that there was any renewal on pet insurance due. this is thru Costco and price increase was over $100.00 in 1 year from what I see and no claims made and on a young dog. not happy with the way this was done.
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.