Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,652

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,652

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
2

out of 5

POSTED: | BY: Sarah

Not the Best

Takes a bit of time for turnaround and most EVERYTHING that you send in they state is out of policy. If you have puppy or older dog, I would avoid this insurance.
1

out of 5

POSTED: | BY: ammar

Impossible to get a claim paid

Impossible to get a claim paid. This insurance company is a scam. They claim pet's illness was prior to the end of the waiting period and it is not. DO NOT BUY THIS INSURANCE!!! I trusted them because of Costco and I will be complaining to Costco. They just take your premium and pay out nothing. I can't hate on them enough. One star is too much for this scam company. Edit for Figo's reply. I chatted and called, and I kept getting the same canned answer and I was pushed off to sending an email to the "appeals" department. Based on the other reviews I know that would be a colossal waste of time. Honestly, the policy has covered every possible reason not to pay claims. If my dog got hit by a car there's probably a paragraph that says: "your pet rode in a car in the last 5 years so this is pre-existing" or "the accident happened while Venus was in retrograde, and Jupiter was rising therefore the injuries are not covered". I made sure the policy won't renew in October and I'm shopping around for an ethical company that doesn't rip off its customers.
5

out of 5

POSTED: | BY: Dan G

Easy to use

Easy to use. No hassles. Does what they say will do.
3

out of 5

POSTED: | BY: Jon S. Rockville, MD

My policy automatically renewed at more than 150% last year's premium

My policy automatically renewed and was automatically charged. But the premium charge increased more than 50%.
5

out of 5

POSTED: | BY: Carl Lingelbach

Everything we heard from other pet owners about FIGO was reassuring.

It is good to know we have FIGO as a backup. We have been in situations where it was very costly for pets' medical bills without insurance. Pet medical costs can be equivalent to human medical expenses. We haven't used our benefits yet so we will hopefully never have to find out what will be covered.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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