Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,599

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
3

out of 5

POSTED: | BY: BG

Not exactly as advertised

I am fortunate that I haven’t had to utilize my insurance as my dog has been healthy. One of the features Figl advertises is 24/7 access to a vet via internet/phone. I have tried to use that service twice and my call/DMs were never answered. Given that is my only interaction with Figo I haven’t been overly impressed. I am a new dog owner so I don’t have prior experience with pet insurance to compare Figo.
1

out of 5

POSTED: | BY: Bernese Mountain Dog

Hard to plan routine care around your premium

It's unfortunate that we spend $1200+ per year to only have so little covered on our Bernese Mountain Dog's wellness. We have only received $135 back on over $1245 spent on care, on top of the $1200 in premiums on the dog. A total of $2400 in the 1st year of life for an overall healthy dog with no issues. Berners are sensitive breed and it seems every time we bring him in to make sure he's healthy there is an out of pocket expense. We purchased an insurance to extend his longevity with and insurance company that would be in this with us. We just found that we spent double his cost of wellness by holding the policy. They have good coverage for serious matters and god forbid we run into those challenges we hope they cover it.
5

out of 5

POSTED: | BY: Suzq

Took my dog in for a wellness checkup…

Took my dog in for a wellness checkup and routine vaccinations. When I got home I submitted my claim since I have the wellness add on. Got approval of the claim within 3 hours and am getting full reimbursement for the vaccinations and the amount allowed for the office visit.
5

out of 5

POSTED: | BY: Araceli

Great service and responded very fast…

Great service and responded very fast to my claims
5

out of 5

POSTED: | BY: Pat

I sent a claim and they processed it…

I sent a claim and they processed it immediately! Thank you!

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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