5
out of 5
POSTED: | BY: customer
Great service
Customer service agent was very helpful. Thank you
Read more on Trustpilot
4.2
out of 5
Number of reviews 2,599
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1
out of 5
POSTED: | BY: customer
A Ten Dollar a month hike is completely…
A Ten Dollar a month hike is completely unacceptable especially since no services have ever been rendered.
2
out of 5
POSTED: | BY: customer
Disappointed
I think Figo can be great! They started off amazing but when it came time to make a claim I was very disappointed. My dog got really sick and was in and out of the hospital for 3 days. Come to find out he had an allergic reaction to something but the symptoms he was showing were vomiting, lethargic, and not eating. Since i had said at one vet appointment less than a year previous that he had vomited,it was considered a pre existing condition so it was not covered to the full amount. I used to work as a vet assistant and almost any condition a dog ends up with, the symptoms are vomiting diarrhea and not eating. So to say that he had vomited once before that had nothing to do with an allergic reaction and it be considered pre existing was crazy to me. Other than that the insurance for my cat has been great. Hope it continues to get better.
1
out of 5
POSTED: | BY: Joseph Ferriolo
Good luck making a claim
Good luck making a claim. Basically NOTHING is covered the first 6 months... there's a "waiting period" for pretty much everything. If you dog licks his paws in January and the vet gives him cream to put in than 5 months other has an ear infection they somehow say it's related and deny your claim... CAVEAT EMPTOR. I cancelled my policy after being denied for 4 claims in a row.
2
out of 5
POSTED: | BY: Leeann Patrick
I can’t get my claim down load been…
I can’t get my claim down load been trying for days. Just keeps spinning?
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.