Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,599

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Dorinda

Love the website

It was so easy to process a claim and have fast it was approved. I love the website, so much information and easy to navigate. I’m glad I choose Figo for my pet insurance.
2

out of 5

POSTED: | BY: Todd Carlson

I'm displeased with the rate increase

I'm displeased with the rate increase, and concerned about future increases, and the answers I looked for were not clear.
5

out of 5

POSTED: | BY: Stacey

Excellent and proficient claims processing

Figo has very quick claim processing turn around time. They are easy to work with when filing a claim.
4

out of 5

POSTED: | BY: tamberine

Helpful staff

Helped a lot when I didn't understand how to use the app. Appreciate you all!
2

out of 5

POSTED: | BY: Mike

Not the most helpful when in need

Not the most helpful when a claim needs to be filed. There are too many stipulations and fine print and disqualify coverage. Not to mention of your ever had an issues prior to having the pet insurance it qualifies as a preexisting condition. For instance, if your pet gets an ear infection prior to the policy being instituted and it gets and ear infection after that qualifies as a preexisting condition. Not kidding! Don’t expect to use the insurance to cover much of anything except accidents. Company does offer a few different plans for coverage and out of pocket but it will cost you.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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