4
out of 5
POSTED: | BY: tamberine
Helpful staff
Helped a lot when I didn't understand how to use the app.
Appreciate you all!
Read more on Trustpilot
4.4
out of 5
Number of reviews 2,652
Updated: May 29, 2024
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
2
out of 5
POSTED: | BY: Mike
Not the most helpful when in need
Not the most helpful when a claim needs to be filed. There are too many stipulations and fine print and disqualify coverage. Not to mention of your ever had an issues prior to having the pet insurance it qualifies as a preexisting condition. For instance, if your pet gets an ear infection prior to the policy being instituted and it gets and ear infection after that qualifies as a preexisting condition. Not kidding!
Don’t expect to use the insurance to cover much of anything except accidents. Company does offer a few different plans for coverage and out of pocket but it will cost you.
5
out of 5
POSTED: | BY: Sandy
Excellent company, highly recommend
Figo was wonderful after my dog had emergency surgery! It was super easy and fast to upload the documents, they paid the claim super fast with a detailed sheet explaining what was accepted and what was denied. I recommend them to my clients and friends.
5
out of 5
POSTED: | BY: Dhara
This is the best pet insurance!
This is the best pet insurance! I took my cat to the vet for a vaccine and a wellness exam. The same day I filed a claim, the claim was reviewed and I was reimbursed. Having insurance for my baby gives me such peace of mind.
5
out of 5
POSTED: | BY: customer
I had no problems so far
I had no problems so far. Very nice customer service.
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.