5
out of 5
POSTED: | BY: Shannon
Figo 1 year
As long as you follow guidelines, has been easy to make claims. Wish you weren't charged to pay monthly
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4.2
out of 5
Number of reviews 2,599
Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank.
Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5
out of 5
POSTED: | BY: Tina
Very Quick and Easy
Easy to submit a claim and had money in my account within two days. What could be better?
5
out of 5
POSTED: | BY: Nancy Lemay
Great Overall Experience Including Filing Claims
Fantastic experience from enrolling to filing claims process. I had selected Figo Insurance after doing a lots of research on insurance providers and I have no regrets. I enrolled immediately after getting my kitten. within the first year, I had to file 2 unexpected claims for my baby cat. I provided exactly the documentation Figo requested ( including the medical notes from the vet) via the phone application. It was very fast turnaround process and get paid quickly. At the same time, I renewed my second year insurance policy which stays pretty much the same. I am very happy with Figo and very happy with my choice.
1
out of 5
POSTED: | BY: C Adams
Figo really let our family down
Figo really let our family down. They go out of their way to not pay on your claims, even going against what the treating vet has documented. Our vet was so upset she even contacted them directly and they still won’t pay the claim. Do not waste your money.
1
out of 5
POSTED: | BY: Arsalan
I got this insurance thought it’s…
I got this insurance thought it’s Costco they have good customer service but they never paid any of my bills I send the bills but no credit they always ask you to take your pet to vet first and send us the bill it’s all lie.
Monthly Cost
$9 to $135 on average depending on chosen plan.
Coverage
You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible.
The pay-out amount is based on your actual vet bill.
Payout Limits
Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.
Deductible
$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.
Age Limits
Must be 8 weeks or older to enroll. No upper age limits apply.
Waiting Period
1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)
Exclusions
Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months
Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences
We now have a wellness option
We have a diminishing deductible
Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together.
Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH.
With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.