Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,653

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,653

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Wendy-Wayne Hughes

Best Insurance for Pets

Figo is affordable and reliable for all your pets needs. I have had them since 2019 and have added all my pets whenever I got one. Highly recommend Figo!!!!!
1

out of 5

POSTED: | BY: customer angry

Shady

The company is not up front on their coverage and makes the process very difficult. Only responds with email and escalations are taking months. Additionally for what I’ve paid in with three dogs and no claims it’s a small fortune.
4

out of 5

POSTED: | BY: Patricia Reynolds

my dog got into some poison and had to…

my dog got into some poison and had to be taken to the ER vet. Figo paid 1/2
5

out of 5

POSTED: | BY: Paul Rich

Reimbursement is very quick and hassle free …

I really appreciate how quickly the reimbursement process takes when submitting claims. I’ve had a number of claims submitted with Figo and within a day or two the claim is approved and reimburse money is on the way to my checking account.
1

out of 5

POSTED: | BY: customer

unapproved medical expenses

update: by the way, the vet wrote the rx shampoo as noticing slight inflamed skin around wrinkles, belly, paws figo responded… see inflamed skin. hence ear infection rejection must be a insurance claim dept language that considers face wrinkles belly paw the same as an ear infection … wow original post: adopted a 3mth old Frenchie 05-22-21 went to vet regularly for up to date shots and recommendation on rx shampoo, ear cleaner found and signed up to FIGO 1-10-22 Frenchie went to vet for ear infection 7-23-22/300$ and dew claw accident 7-26-22 10-13-22/$688 submitted claims to apply these invoices against deductible only 135$ fee was applicable to count towards deductible, out of a whole entire listing of fee breakdowns. amazing

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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