Figo | Pet Insurance Review

4.4

out of 5

Number of reviews 2,653

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 1.0
  • 3.0
  • 4.4
  • Count
  • 1
  • 4
  • 2,653

Updated: May 29, 2024

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: customer

Timely processing time

They process was quick and my money was deposited quickly into my account. A fast response is much appreciated.
3

out of 5

POSTED: | BY: customer

It's more expensive than I'd like and…

It's more expensive than I'd like and my pet's biggest health issue as of late appeared just soon enough after enrollment for figo to not cover a dime. So, that was great. Not.
2

out of 5

POSTED: | BY: NC Professional

No help given - just another paper to read

I asked for help to determine if a service performed on my dog counted for insurance and after waiting almost a week for a reply, they sent me the guidelines again. Not much help after uploading all of my documents. Not the service I expected. I wrote back again and never heard back.
1

out of 5

POSTED: | BY: Louis

Recently had two claims denied.

Recently had two claims denied. This is the 3rd denial,it’s completely ridiculous how Figo works. You would think you would have confidence knowing your puppy is covered with pet insurance. I will tell you this my dog is covered with the highest insurance policy. It doesn’t matter at this point I still walk into the vet with uncertainty.
5

out of 5

POSTED: | BY: Robert Stubblefield (EARLY AM WKDAY DLVY)

If you are thinking about adding a…

If you are thinking about adding a wellness power up plan to your pet's insurance, do it. The same day we brought our puppy home, we signed him up with Figo's pet insurance, adding a wellness plan. The next day, he had his wellness check with our vet as well as the next series of immunizations. I submitted the claim for both and couldn't believe the claim was processed and approved within a couple of hours. So worth it!

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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