Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,607

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1

out of 5

POSTED: | BY: Ed Herz

Concerns about coverage reliability

Just wanted to let you know that after reading the reviews I will not be insuring my pets with your company. Too many valid-sounding complaints and all got basically the same generic response that you'd like more info---without any evidence of whether an issue was ever resolved. Sorry, too many warning signs to stay away. Your customer reviews on the BBB site rate you at 1.12 stars out of five with 43 complaints in the last three years. You need to improve your business. I will be sharing this feedback with Costco.
Read more on Trustpilot
5

out of 5

POSTED: | BY: JG

I have recommended Figo to several…

I have recommended Figo to several friends and coworkers. Really great and easy.
Read more on Trustpilot
5

out of 5

POSTED: | BY: Joe

Fast and reliable

Submitted a claim and it closed on the same day!!! Awesome!!!
Read more on Trustpilot
5

out of 5

POSTED: | BY: Barbara

Wellness claim

Figo reviewed my claim and got back with me promptly. Very sati.
Read more on Trustpilot
5

out of 5

POSTED: | BY: MY

Its easy to download Vet invoices and…

Its easy to download Vet invoices and receive reimbursements.
Read more on Trustpilot
Please leave a review

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo Pet Insurance detail
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.
Provider website

Get a quote today

Leave a review