Figo | Pet Insurance Review

I've been a Figo Pet Insurance customer for five years. No matter what issues my fur babies have encountered, be it injury or illness Figo's excellent coverage have provided me the relief of worrying about vet bills. The annual deductible is low. Claims are easy to submit. Payment time for claims is always quick so long as I provide the required documentation. Their customer service has always been great when I had any questions. I know I sound like a commercial, but I really am that pleased with the experiences I have had since choosing Figo when my fur babies were just puppies. Hard to go wrong with this great company!

The app is very quick, direct and useful when submitting claims. It is also easy to see coverage limits.

My dogs wellness claim receipt went threw in minutes...I am shocked...called about something else and the were very reassuring...nice company to deal with!

This company basically uses any reason to deny a claim. Every time we make an illness related claim, they will say it was due to something preventable by vaccine so they are not liable to pay. We took our aussie puppy to the vet because she seemed to have a slight cough and throat irritation. The vet said she likely has allergies and asked us to use benadryl to alleviate the symptoms. He also prescribed an anti-biotic because she is a puppy, and out of an abundance of caution, in case there was an upper respiratory infection. No where in the medical record did he mention it was kennel cough. But Figo denied the claim. They made their own diagnosis, ignoring the vet, and said it is kennel cough. They won't pay for Kennel cough because it is preventable by a vaccine. Out vet did not recommend the vaccine at our puppy's age just yet (since she is going through the course of parvo vaccines). Figo claims that we rejected giving her the vaccine which is false. Don't get this insurance, and definitely don't get their wellness package. It pretends to be cheaper than the others but they don't pay for any claim. What a total scam!

Thank goodness, we haven’t had a need to use it. It’s great to know it’s there if we do.