Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,599

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
5

out of 5

POSTED: | BY: Andrea

So fast you’ll FREAK!

My claim was submitted and in the review process in a matter of minutes. It was approved and closed within a couple hours. Same day ACH deposit to my account! Awesome service for just a routine puppy shot that took 20 minutes. I paid less than $8 out of pocket.
4

out of 5

POSTED: | BY: Scott

I haven't had to use the insurance so…

I haven't had to use the insurance so far so i'm not sure how easy the claims process is. The reason I didn't give figo 5 stars is that when I got it for my puppy I had to jump through a lot of hoops to get his joints covered. Even after all I did in the fine print it said it still might not be covered.
1

out of 5

POSTED: | BY: Abhijeet Kulkarni

FIGO is a total Scam - Stay Away

Seems like these guys have purchased a bunch of fake reviews. I am also in the process of discussing these scamsters with Costco (as costco vouched for their services). A basic illness claim for diarrhea which has an office vet visit (I have purchased the office visit addon), some prescription medication, and a fecal test was denied. And as per the EOB the reason claimed was code 16 - the policy does not provide coverage for future services… like seriously, what future service are we talking about???? My dog had diarrhea, I took him to the vet, the vet gave medication and did some tests, I submitted an illness claim with the payment receipt and the claim was denied with this vague explanation on future services.. How can a vet exam, medication administered, and a diagnostic test be a future service.. Either they do not have qualified adjusters who understand plain and simple english or they are total scamsters who are reaping the benefits of an unregulated industry and are giving random reasons not to pay. This was my first claim and this experience with the first claim has set me back.. I would suggest stay away from these people..
3

out of 5

POSTED: | BY: undefined

processing is simple

The processing is simple. But the limits are low.
3

out of 5

POSTED: | BY: Michael

Did not like the large price increase…

Did not like the large price increase after the first year, especially for such a young cat, and having no claims made. Renewed anyway because of the hassle of changing companies. But be warned, I will be shopping around next year if the increase continues.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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