Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,599

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
3

out of 5

POSTED: | BY: customer

carefully read and understand what is/isnt part of your policy

I have yet to really see the value here. I have a French bulldog puppy so im keeping this for peace of mind, but also considering just reserving a credit card for surprise expenses instead. what figo does reimburse for at least happens quickly. just be clear that this isnt a charity and not everything you think is covered as a result of their marketing is as it seems.
5

out of 5

POSTED: | BY: Ellie

Efficient service

So easy to process the claim. Fast service and efficient. Very pleased with Figo’s service.
4

out of 5

POSTED: | BY: Cindy

Easy filing process

Haven’t yet received payment but the claim filing process was simple, straightforward and quick. I really appreciate that.
4

out of 5

POSTED: | BY: customer

Seemed promising…

We switched to Figo because the cost seemed very reasonable for the coverage and we liked the opportunities to personalize what we needed/wanted. However, after only one year and with zero submitted claims, our payment went up $10 per month. We won’t stay with Figo long if this keeps happening.
5

out of 5

POSTED: | BY: Jacqui

Great customer service and great…

Great customer service and great insurance!

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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