Figo | Pet Insurance Review

4.2

out of 5

Number of reviews 2,599

  Figo offers customizable coverage built for millennial pet parents. Pick from one of their three comprehensive plans, then add powerups like Wellness, Veterinary Exam Fee Coverage, or the Extra Care Pack. They’re the only pet insurance company to offer up to 100% reimbursement, so big vet bills won’t break the bank. Figo customers have exclusive access to the Figo Pet Cloud app, including features like a 24/7 Virtual Vet and easy mobile claim filing. No pet insurance company covers pre-existing conditions, but Figo is the only one who will help you identify those conditions at the start of your policy. If you don’t think you’ll get value out of pet insurance after your initial review, just cancel within 30 days of signing up to get your money back.
1

out of 5

POSTED: | BY: customer

Absolute Horrible follow up by Figo

My Claim was closed due to a request for records not being provided - but the actual vet records don't exist because no visits were made during the required period that Figo requested. I submitted an inquiry via email and got the automatic "we're working on it for you" email...and then nothing until this review request came into my mailbox.
1

out of 5

POSTED: | BY: customer

33% premium increase and denial of coverage. Waste of time and money.

annual premium increased 38% ($135) after one year with zero claims for three year old healthy pet. no explanation provided. when i called to review the increase with agent, she could not provide anything specific, just pointed to the fact that "CA rates may be higher than other states...." agents are extremely nice and polite, but have had to call/email/follow-up somewhere between 5-10 times for the same question regarding why my declining deductible benefit was never reduced by $50 after the first year without any paid claims...still fighting to get this benefit... the final reveal that I have been scammed is that they declined over $1k in dental surgery costs my pet required for tooth extractions by referencing their policy that any sort of prior dental issue makes them not liable to pay for dental issues. Even if the event needing coverage is unrelated to the condition that was present during the waiting period. Meaning, because my pet had evidence of the grade 1 tarter (the lowest besides 0) during the waiting period they denied payment for her tooth extractions caused by periodontal disease. The vet even wrote a letter stating this disease was not present prior to her needing the extractions. My pet had regular and repeated exams that never revealed any issues or treatment plans for her teeth. Their fine print allows them to deny coverage because she had this minor issue and unrelated issue. What's the point of having insurance when you can find a way to weasel out of paying every claim? Will be changing to more reputable company.
5

out of 5

POSTED: | BY: Jennifer

Submitted my first claim

Submitted my first claim, super easy and quick turnaround.

Monthly Cost

$9 to $135 on average depending on chosen plan.

Coverage

You choose a reimbursement level of 70%, 80%, 90% or 100% after your deductible. The pay-out amount is based on your actual vet bill.

Payout Limits

Annual limit of $5,000, $10,000 or unlimited depending on your chosen plan.

Deductible

$100, $250, $500, $750, $1,000 or $1,500 annually. Deductibles offered depend on pet’s age and location.

Age Limits

Must be 8 weeks or older to enroll. No upper age limits apply.

Waiting Period

1-day for accidents, 14 days for illnesses, 6 months for hip dysplasia and orthopedic conditions. (Both hip dysplasia and orthopedic condition waiting periods can be waived by having exam/waiver form completed by veterinarian)

Exclusions

Curable pre-existing conditions may be eligible for coverage if symptom free for 12 months Conditions arising from a repetitive and specific activity, eg. Ingestion foreign object, ear infection caused by water, snake bites, etc. – excluded after 3 occurrences We now have a wellness option We have a diminishing deductible Copay & deductible waived for emergency life-saving treatment (in the case of an accident, not illness)
Figo is committed to helping pets and their families enjoy their lives together. Figo’s cloud-based pet healthcare offering features everything pet owners need to manage their pet’s everyday lives, including coverage and medical claim information, digital pet tags and the latest lost and found technology. Any claims are reimbursed directly into your account using ACH. With three flexible pet insurance plans to choose from, owners can customize their reimbursement percentage and annual deductible, and Figo provides up to 100% coverage with unlimited annual medical benefits.

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