Fetch | Pet Insurance Review

I just got off the phone with Mandy & I just wanted to let you know what a joy she was to work with!!! I believe she went the extra mile to make my experience with your company a very pleasant one. I have had many pets insured over the years with you & I want to thank you for having sweet Mandy as part of your team, she was wonderful ;)

I got Fetch for my new puppy. He's had a ton of issues. Poor thing. And I haven't had any problems getting timely reimbursements.

Paid for a policy that went into effect the day I had a vet appointment scheduled. My pet required extra testing and medication. I came home to see an email from Fetch by Dodo that even though the policy was in effect, I couldn’t submit a claim for another 15 days. This info wasn’t made clear until the day the policy technically started. Be wary of any company that hides important stipulations in the fine print.

Really disappointed in this company now. I gave them a 5 start review back in September, but need to change my rating. My rates just went up. 47% increase for one cat and 21% increase for the other. They are the same age. Even though the rep told me they do not increase premiums based on claims, she then proceeded to tell me that the 47% increase was because that cat DID have a claim so I lost my 30% rate "discount". In addition she said the State of Washington care rate has gone up. WOW! AND, they recently denied my claims for the other cat. I will be shopping for a new insurance company. Ever since this one changed to their new name and now have a new insurer, it seems that their CARE has gone downhill. Very sad to see.

No need to call and wait on hold.You submit your claim with the proper documentation and we got our claim money back less the deductible and less 20% that was just like they said when we signed up.