Fetch | Pet Insurance Review

Considering pet insurance? Do NOT sign with FetchByTheDodo. After adopting a cat from Oregon Humane Society in June, we were incentivized to set up Fetch plans for all of our cats, who were then insured by a pricier company. So we did. Weeks later, our entire household was infected by a parasite that the poor cat brought home. Thankfully he's better now, but our other cats aren't. Fetch has denied every claim related to this parasite by labeling the infections as "pre existing." We're lucky to have never needed to use our past pet insurance. The last time any of our cats needed a vet visit was 2018. No conditions or illnesses, as documented by our previous insurer. Fetch is able to justify denial because we don't have recent vet records. We did not know that any illness we unwittingly brought home with our new cat would not be covered. We should not have been advised to switch over without also having been communicated the risks. And because we switched, our previous insurer has told us they may not "take us back." There isn't much we can do at this point aside from being vocal about our experience with Fetch and to encourage others not to sign on. This is not a superior pet insurance provider. Don't let The Dodo's animal-obsessed image or their reasonable prices fool you.

Janelle was amazing. Thank you for all your help!

Ilona helped me with my policy purchase. She was very friendly and helpful. Thank you!

Ilona was great - went through options with me and explained the pros and cons with each choice. She was gracious, kind and professional. I must say that all of their reps are very good and do a great job. Thanks Ilona for your assistance and knowledge.

Be sure to read your policy! The first time my dog had an illness, I had to provide the SOAP for his two prior visits (he was a puppy) to show he had no pre-existing conditions (even though what he was seen for couldn't have been pre-existing). Fine, no biggie. He had another claim since then and it was paid with no issues. Despite the two claims, there wasn't a huge increase in premiums.