Fetch | Pet Insurance Review

We recently adopted a rescue dog and when he arrived to DC he developed allergies. We took him in for his first vet visit and they identified an unknown allergy. We tried the initial vet suggestion of fish oil (for the skin) and Zyrtec, but neither of those worked. We then got Fetch pet insurance, and after the 15-day waiting period expired, we went back to the vet to get him reevaluated. They ran tests and gave him an allergy shot and some pills and a spray (which totaled in the hundreds of dollars). However, since the first vet visit listed an unknown allergy, they considered the whole experience a pre-existing condition. I called to get some clarity on this policy, and they informed me that all future allergy treatments would thus be considered "pre-existing" since it was on his first vet record, and wouldn't be covered. I will be looking elsewhere for pet insurance, as the entire process has been cumbersome and frustrating, and Fetch is just taking in premiums and not paying out claims. I'm wondering why I have pet insurance if these claims aren't covered.

Had to take my dog for shots and i did not expect a big bill got quick and easy answer

Knee surgery and a few other visits without hesitaion have been paid in a timely manner.

Our mini Schnauzer, Daisy, got really sick very suddenly. Before it was over, we saw three different vets and had lots of tests. Finally, we got some medication that has helped and she is doing well. We had no problem filing claims with Fetch and the claims were paid in what I consider to be a very acceptable amount of time.

I want to give a shout out to Adam Altman he was super attentive, understanding and calming. He was able to make a very stressful situation into a easy solution. Was able to solve my problem with ease and was willing to listen and answer any concerns I had with my policy even though I may have been a little talkative. Adam definitely deserves the recognition for what he does everyday and genuinely seems happy to do so. Five stars!!