Fetch | Pet Insurance Review

I called today because I have been experiencing problems with changing my password to log in to file a claim. I was extremely frustrated as this same thing happened a couple of weeks ago. I am a caregiver for my 96 yr old and just don't have the time to keep trying to change my password to log in and not being able to. Megan Sparks was my customer service rep and she is FANTASTIC! Patient, listens well, knowledgeable, explains well and very thorough. I was extremely pleased with her expertise and kind and caring help. I recommend a well deserved raise and promoting her to become a trainer for your customer service dept. Thank you for a superior staff member!

I was helped by Tatiana Smith and she was helpful, super nice and actually was the only who could successfully help me after being switched around several times. She was a pleasure and made me feel good about my decision to go with fetch.

Quick and painless claim reimbursement. Good coverage.

My cat Charlie had tooth resorption. Our vet recommended a board certified dental specialist. Fetch rejected our claim for this specialist claiming that Charlie had periodontal disease before we took out the policy. They claim he had periodontal disease because Charlie's 1st vet check up at age 1 shortly after adopting him notes "mild calc" under tooth examination notes. Our vet says Charlie did not have periodontal disease at that time. We were not told Charlie had dental problems until 2 years later. I believe the reason Fetch denied the claim is because we have another cat named Max who also had tooth resorption. Fetch paid for Max's specialist visit and treatment a year ago even though Max's vet records ALWAYS noted dental issues and Max had several teeth removed 2 years before Max's Tooth Resorption diagnosis. It does not make senese that they paid for Max's treatment but refuse to pay for Charlie's. This seems to indicate that once you get a claim paid by Fetch you are flagged and they don't want to pay anything more. Charlie's claim (Our 1st claim for Charlie in 2 years of having the policy) should have been paid. I spoke to a very cold and unpleasant Fetch supervisor named Don about the claim denial. He did not listen to anything I said and kept repeating that the claim was denied because Charlie had periodontal disease before coverage. All Fetch cares about is profits and how they can get out of paying a claim.

Very easy to upload documents and received help when needed. Everyone I spoke with was great at customer service. I love Fetch. This insurance is priceless when you love your animal family member. Because we had it we were able to get our precious Milo the help he needed. I highly recommend it. Everyone talked to helped me and I really appreciate them.