Fetch | Pet Insurance Review

I've had policies for my dogs starting in 2018 ( when I had 1 dog and 1 cat ) now have 3 dogs on insurance policies and 1 cat. I had one claim when it was still GO pet plan and the review process was quick, simple and not a headache - it was great and I always reccomended it. Now, since being "fetch by the dodo" I had my dog in for emergency care, filed a claim on Feb 22 and have not had any further communication from the company despite my attenpts to contact them. Every time I call I get voicemail, every time I email the response is never helpful or informative. Adding extra documents to a file is also near impossible and again, when you call to ask for help it's automated or you get voicemail. Frustrating to deal with considering you carry a policy for this long, pay over 3k out of pocket for treatment and can't even get in touch with the company. The policies in theory are great, but the customer service so far has been frustrating beyond belief. Will definitely try FURKIN with the next animals unless something changes.

I contacted Fetch on 3/17 to discuss my account. It was a call I didn’t want to make but I had to. To my relief, I was greeted and help by probably the most friendly and helpful customer service person I have ever encountered. Denise Ariale understood my financial worries and helped me see that I could still afford to keep coverage on my two pets. While doing so, she was so friendly and personable. She truly cared about me and my pets’ well being. I thought I was going to have to give up coverage all together. I am retired now but when I was working, I was a manager in the customer service industry. Denise’s manner, knowledge, understanding, and problem solving ability were everything I used to look for in an employee. These are indeed very rare traits to find. Hang on to her!!!

Just signed up today for my new puppy. Alan was my insurance agent. He was so knowledgeable and explained everything to me, he's one of the reason I chose to go with your insurace.

We have been with petplan for 6 years with our relatively healthy cav. We've submitted 3 claims in that time for minor issues. In the 6 years out policy has increased by 1500$/ yr They have no explanation for this except it should increase yearly. The payout for our claims total is about 400$. Truly unacceptable

when i chatted with Danielle on 2/2/2023 i request for a follow up to be sure my personal card info that was used for refunds and payments be removed from the profile. she never followed up. Customer service is vague and useless. i am concerned about fraud or this company gets hacked i should have the right to removed my card information. this is just one example of multiple requests i have done with this company by phone or chat. each reach rep says it will take 7 days and i will get a follow up and they never follow up. your company does not need my card information anymore and i should have the right to have it removed. i can only suggest whoever reads this that they know how difficult it is to get anyone to follow up with a simple request. i will never do business with this company again