Fetch | Pet Insurance Review

Great service. Extremely fast payouts on claims

I spoke with Tattianna Smith at Fetch by The Dodo Pet Insurance today. I feel compelled to write about my experience. I have been going through a very difficult month as my precious, darling cat, Tilly, has been quite ill. I needed to file claims for her hospitalizations, etc., and having had little sleep due to worry and staying with her in the hospital, my capacity to submit my claims is diminished. Tatiana stayed on the phone with me (as I intermittently burst into tears) and consoled me and patiently walked me through the steps for submission. Not only did she do that, she also sent messages to the 3 vets involved to make sure that all invoicing is received. This is customer service at it's very best! Truly above and beyond the call of duty. Additionally, I called back to find out how to give a review, and Tracy, who answered the phone was incredibly sweet and kind as I again became emotional. I am incredibly fortunate have found Fetch and am very grateful for this experience. Sincerely, Susan Pinkus

I had called with the intention of canceling my Fetch account because I didn’t really have time to look it over at SPCA.. Denise answered questions that I didn’t even know I had!! She explained everything so thoroughly about my insurance plan, educating me more on what exactly Fetch is. Of course after learning more, I opted to keep my plan. She also made me feel so much better about having a new dog, because it can be stressful! Thank you for such a pleasant experience, Denise :)

I've been researching pet insurance for over 3 weeks now since we got our puppy. I can honestly say Fetch is exactly what we need. I spoke with an amazing representative Mr. Alan and he FAR EXCEEDED my service level expectation. He was knowledgeable and provided clear and transparent details to better help me make the final decision.

Our beloved Drew was diagnosed with cancer last year. It was totally out of the blue & devastating. We began treatment with radiation, chemo & an array of medications. We kept him happy & healthy for 5 months...until the treatment stopped working & the cancer progressed. Through it all, our insurance was a godsend. The treatment was very costly, but petplan covered 70% of the costs. Besides that, they made processing our claims & getting paid so easy. They made a horrible situation just a bit easier financially. I feel for people with sick pets & no insurance. The decisions you are forced to make are unthinkable. I would suggest to anyone with pets, get petplan insurance. Hopefully you'll never need it, but if you do, it will be a blessing. It was for us.❤️