Fetch | Pet Insurance Review

I have had Fetch pet insurance for almost 4 years. My Golden retriever has severe allergies and Fetch has helped me with the costly medications to keep my pet from chewing and licking herself raw. They handle all my claims in a timely manner and give excellent customer service when I need them. I highly recommend this pet plan company.

After some initial hiccups with them, it has gone smoothly and pay is fast once the claims have been reviewed. Thank thank you.

I’ve been with Fetch -Petplan for over a decade but for some reason just recently they changed the way they handle claims. My dog has been very sick and I’ve had to take her to the vet a couple times a week. Fetch has a convoluted way of handling claims. One of my claims was broken down into 5 separate claims and when I did the math to see how much I should be reimbursed it was way off from what I was actually paid. I spoke to a supervisor and they also noticed mistakes so they sent it back to claims. I had to wait 4 weeks for it to be reimbursed and it still seems wrong. I called customer support and they also said it’s not clearly explained how they came up with a random number to reimburse me so she downloaded documentation on her end and emailed it to me. Now I have to download and print out all of the documentation that is not listed in my account online and try to figure out how much I should be reimbursed. It’s been a total nightmare and not what I really wanted to have been dealing with while caring for a sick elderly dog in the middle of a pandemic.

If I didn’t have Fetch insurance I would not be able to care for my three senior cats as well as I am able. One has a heart murmur and sees a cardiologist every 3 to 6 months. One has two vertebrae that are pinching a nerve that caused lameness until we got him in acupuncture. All three are on various meds and now all three are getting acupuncture. Fetch has made it possible to keep all three of my kids at the best they can be for their age. Zander and Oliver are ragdolls, brothers and 19. Cleo is a tuxedo kitty we found 17 years ago. Other than the deductible there has been nothing that Fetch has not covered. The claims process is so easy. I recommend Fetch to anyone with a pet. It has literally been a lifesaver.

So far everything has gone well. No problems or red flags..