Fetch | Pet Insurance Review

My experience filing a claim was easy. They told me everything I would need and kept me informed as to the status of the claim with frequent updates. My claim was paid and the money was deposited in to my account within days

Since PetPlan was bought by the Dodo and now is Fetch, there have been some positive and some negative changes. On the negative side- I used to get right through with PetPlan to talk to a real person. That was amazing and great service. Now, with Fetch, it is very hard to deal with anything that requires communication to the company. On the positive side, we have made two claims and they were both paid much more promptly than used to happen with PetPlan. That was such a nice surprise to see that money back in the bank account within just a few days! One more thing- our plan went up A LOT this last renewal. I don't know how much it would have gone up had it still been PetPlan, but Fetch raised it so much (over 30% in one year!) that we considered dropping it.

So far, so good! Claims have been paid in a timely manner. Customer service has been good. Prices went up so I was a little disappointed when I got my new bill. Otherwise, I am satisfied.

I received Fetch when it was Petplan. I am pleased with the results we have received so far. I made the best decision for my fur baby. Thank you

I have been impressed by how simple it is to submit claims, and so far, Fetch has paid out as expected. I haven't had to argue my case at all.