Fetch | Pet Insurance Review

This review is in two parts: Fetch and Petplan. With Fetch, talking to Regina B. was a great help and she was very polite. As to service I do wish they would also cover routine vaccines and payouts seem to be faster. Under Petplan, when my Blue Healer had an accident jumping a small wall. When I filed a claim they would not cover it citing his knee injuries were pre-existing injuries even though he had no problems before the accident. Even after the vet told them they were wrong, Petplan still refused to pay. I do hope Fetch will correct this issue and cover future treatments.

This review is in two parts: Fetch and Petplan. With Fetch, talking to Regina B. was a great help and she was very polite. As to service I do wish they would also cover routine vaccines and payouts seem to be faster. Under Petplan, when my Blue Healer had an accident jumping a small wall. When I filed a claim they would not cover it citing his knee injuries were pre-existing injuries even though he had no problems before the accident. Even after the vet told them they were wrong, Petplan still refused to pay. I do hope Fetch will correct this issue and cover future treatments.

Trust the one star reviews, seriously. We have had claims denied due to “pre existing” conditions that they cannot even give an explanation for. It’s sad how much control they have. They are not here to help our pets, they’re here to make money. Disgusting.

UPDATE: It is June 1st and still no contact or resolution. UPDATE: It has been 3 days and they have not bothered contacting me after "looking into" my claim. Just more lies. Same old terrible customer service. THIS COMPANY IS A JOKE! SEEK INSURANCE ELSEWHERE!!!! During Covid I rescued 2 kittens. Before I signed up I specifically asked if the health certificate, rabies certificate, felv/fiv negative results and spay certificate was enough for coverage since getting into a vet was out of the question. Fast forward to 1.5 years of taking my money for 2 policies and I finally have a claim. They are saying the paperwork I was given upon adoption isn’t good enough to be their “first exam” and declined my claim. Even though I specifically asked if it would count towards coverage when trying to decide which company to choose. I was lied to on the phone and bought policies under false pretenses! I didn’t have access to the app for nearly a year and nobody could explain why. Now I have an $1100 claim and they are denying it. Shameful customer service. It’s like talking to a robot who can only repeat the same few sentences! Spare yourself the time and money and choose another company!! Pet plan used to be great- it’s not anymore!

Lindsey Farley was great. I asked her a few questions and she went immediately and looked up the information to relay back to me. She was professional and very knowledgeable!